Questions
Fair questions, straight answers
What shop owners ask us most. Can't find yours? Message us on WhatsApp and a person replies.
OwnershipDo I actually own my domain and website?
Your website and everything in it are yours. Every shop gets bridgeaux.com/s/your-shop; from the Growth plan our team connects your own domain, registered in your name. One tap in Settings downloads your products, customers, khata and sales as a ZIP. If you stop paying, your account moves to Free and nothing is deleted.
OwnershipAm I locked in for a contract?
No lock-in. Monthly plans are exactly that, monthly. Cancel any month at the end of the current cycle. No exit fees, no calls to a retention team.
OwnershipWhat happens to my data if I leave?
You can export your content, contacts and leads in one click. After you close your account we delete everything within 30 days.
SetupHow long does setup actually take?
AI builds your site while you answer a few questions. The slowest piece is Google Business Profile verification: that's Google, not us, and can take a few days.
SetupWhat do I need before I start?
Your business name and roughly what you do. AI figures out the rest: the right layout, which connectors to wire up, what your playbook should cover. Opening hours, photos and address help, but you can add them later.
SetupHow do I get my business online with BridgeAux?
Type or say one sentence about your business (your name, what you sell or do, a few prices and your area). BridgeAux's AI writes your website with your items or services, prices, timings, map and a WhatsApp order button; you check it, change anything by typing, and put it live in one tap. Then link your Google listing and share the link on WhatsApp and Instagram. It's free to start.
SetupIs BridgeAux an AI website generator?
It writes your website, yes, but that is one part of it. BridgeAux is an all-in-one platform: it takes your business online in minutes with a website written from one sentence, your Google listing and WhatsApp orders, and the same app then runs the business behind it: sales, udhaar khata, orders, bookings, stock, team logins and GST bills. The website is made for your kind of business, a price list for a shop, services and booking for a salon, a menu for a restaurant.
SetupIs this just another website builder?
Partly. BridgeAux writes your website for your kind of shop, then gives you the app to run the shop behind it: every sale, udhaar and payments, orders and bookings on WhatsApp, stock, staff and GST bills. A salon gets bookings; a shop gets a product list customers can order from.
SetupWhat if I already have a website?
Bring it. Plug in your domain and BridgeAux fills the gaps: connectors, Google listing, playbook, lead inbox. We don't tear down what's already working.
SetupWhat are Connectors?
Connectors plug your business into the apps your customers already use: WhatsApp Business API, Google Business Profile, booking platforms, and more. You link your own WhatsApp number, Google Maps listing, Instagram, Swiggy, Zomato and others, and they show on your website. Available on every plan.
SetupWhat is Business health?
A checklist in your dashboard, from the Growth plan, worked out from your own website, products, orders and customers: what is missing and what to fix first. It changes as you fix things.
MoneyWhich Indian payment methods do you accept?
UPI, all major credit and debit cards, and net banking through Razorpay. No international card required.
MoneyIs GST included in the prices?
Prices shown are excluding GST. GST is added at checkout so you get a proper invoice for your books.
MoneyCan I switch plans later?
Yes. Move up any time from Your plan; the new plan starts as soon as you pay. To move down, message us on WhatsApp and we'll change it when your paid time ends.
MoneyDo you offer refunds?
There's no setup fee: setup by our team is part of every paid plan. You can stop any month and your plan runs to the end of the period you've paid for, then moves to Free. Our written refund policy is with our lawyer; until it's published, message us on WhatsApp and we'll sort out any refund question with you directly.
TrustWhere is my data stored?
In Indian data centres. We never sell or share your data. Only you and our on-call engineers (audited) can access your account.
TrustWho actually writes my website copy?
BridgeAux writes a first draft from what you tell us about your shop. You read it before anything goes live, and you can change any line by typing what you want, in Hindi or English.
TrustDo you support Indian languages?
English and Hindi, across the whole app, your website and Aux. You can type or speak in either, and switch any time from the top of the dashboard.
TrustWhat if I need help?
Aux, the assistant in your dashboard, answers how-to questions on every plan, any time. Starter gets help on WhatsApp within two working days and Growth within one working day. From Pro, a person from our team helps with anything, the same working day, with your own named BridgeAux person; Business adds priority help on WhatsApp and phone, and Custom a dedicated account manager. A payment, plan or account problem, or something that's broken: a person answers on every plan, including Free.
TrustIs it BridgeAux or Bridge Aux?
Same company. The name is BridgeAux, written as one word, and people often search for it as Bridge Aux. The website is bridgeaux.com.
Still on the fence?
Write to us or ask Aux, our chat assistant, in the bottom-left. Real human on the other end, no ticketing loops.